Questions, answered

We buy surplus stock from brand-authorised distributors: extra inventory, or packs that many shops won’t take because they have fewer months left before expiry. Food that would otherwise go to waste reaches animals instead, and we pass the saving on to you.

Yes. Everything comes from brand-authorised distributors, in the brand’s original sealed packaging with the batch number, MRP and expiry printed on it.

Unsold doesn’t mean unsafe. Sealed food is good to use until the date printed on the pack. We never sell expired stock. Pantry packs are listed only with at least 60 days before expiry, and every item in a gifted box is in date for at least 3 weeks after delivery.

Premium packs at a trial price, a low-risk way to find out whether your pet likes a brand. Every pack is listed with at least 60 days before expiry.

Every animal deserves a good bowl, but some need it most: puppies and kittens, pregnant and nursing mothers, and animals recovering from illness or treatment. Our boxes are matched to life stage, so the right food reaches the right animal.

Not at all. Feeding animals every day is what keeps them going, and that matters most. Premium food helps most when an animal is growing, nursing or recovering. That’s where our boxes come in.

They come from the pack. Puppy and kitten foods are for growing animals. Mother foods are made for pregnant and nursing mothers and their young. Adult foods are for grown animals, senior foods for older ones, and all-ages products suit any age.

Change gradually: mix a little of the new food into the old one and increase it over about a week. A sudden switch can upset some stomachs, especially in cats.

No. Vet diets are made for specific health conditions, so we sell them only for animals whose vet recommends them. Message us if your vet has prescribed one.

Pick an amount on the Gift a Taste page and message us on WhatsApp. We match it to the verified feeder next in line, build the box from today’s stock and send you the exact price with an order code. You pay by UPI before dispatch, and we send one photo when it’s delivered.

Each box is packed from the stock we have saved that day, for the animals of the feeder who receives it, so brands and items change from box to box. Every item is in date for at least 3 weeks after delivery, and we send you the full item list with expiry dates before you pay.

It’s an estimate of how many meals the box gives, based on a typical adult portion of dry food. Portions vary from animal to animal, so treat it as a guide. Puppies and kittens usually eat less, so they get more meals from a box than we show.

We build each box from the stock we have that day, for the animals of the feeder next in line. You pay exactly what’s in the box plus delivery, never more than the top of your range. We send the exact price, contents and expiry dates before you pay.

Gifted boxes come at special prices. We pack them from surplus stock saved from going to waste, so every item costs less than its MRP, and that discount is already in the price we quote you.

A gifted box is a purchase of food and its delivery, not a donation, so there’s no 80G tax receipt. Your payment covers the food, its delivery and a small margin that keeps Pawket Friendly running. We’re a small local business, not a charity.

Boxes go in turn to verified feeders, matched to their animals. Nobody gets a second box until every feeder has had one, and within a turn, the feeder whose last box ran out the longest ago goes first. If a box would last a small group more than three weeks, it goes to a bigger group instead, so the food is eaten well before it expires.

So every feeder gets a fair turn. The animals that need help most aren’t always the ones that look best in a photo. You can see the verified feeders we support on the Gift a Taste page.

For each box you get at most three messages: the exact price, the payment confirmation and one delivery photo, and you can switch off the photo. We won’t send reminders or pressure you to gift again. If you tick “Tell me about special offers”, we’ll message you about offers on gifted boxes, no more than once a month, and you can stop them with one message. Feeders never get your name or number.

Yes. You’re anonymous to feeders and to the public. We need your name and payment details only to confirm your payment. You appear on the gift wall only if you choose a name to sign your box with, such as your pet’s name, and an occasion if you like.

The photo shows the box with your order code, the area, date and time. We crop out faces and house fronts and never share exact locations, to keep feeders safe.

If you feed animals regularly in Vadodara, register on our feeder support page. We verify every feeder first and are supporting a small number to start. Registering puts you on our list; it doesn’t guarantee a box. We send food, never cash.

Yes. Message us with what you need. Larger orders are handled on WhatsApp so we can match the food to your animals.

Usually the same day, and at most within 2 working days of confirming your order.

Not at the moment. We deliver only within Vadodara city.

Check the seal, packaging and expiry at your door. If a pack is damaged, its seal is broken, it is under the guaranteed date, or it isn’t what we confirmed, we replace it or refund it.

For hygiene reasons, we can’t take back opened food or food your pet didn’t like. Damaged or wrong items are replaced at delivery. If your pet doesn’t take to a food, a local street-animal feeder or shelter would be glad of it.

No. Listing is free, there’s no commission, and a listing is never a paid promotion.

Anyone can suggest a listing. A volunteer calls and checks it before it appears, and re-checks it every 90 days. Listings we can’t re-confirm are removed. Pet service providers, carers, rescuers and causes are listed only with their consent.

No. Causes are listed for information only. We check who runs them, not how they spend, and we never collect money for a cause. Contact the organiser directly.