Privacy notice

Last updated: 22 Oct 2026

Pawket Friendly is run by Rajshree Business and Leading Life, Vadodara (“we”, “us”). This notice explains what personal data we collect through this website and WhatsApp, why we collect it, and the choices you have. We collect only what we need.

What we collect

• Orders: the items in your cart, and the name and delivery area or address you choose to type in the cart. These stay in your own browser until you tap Send on WhatsApp, Copy or Call. When you send an order on WhatsApp, we receive that message and your WhatsApp number.
• Gifted boxes: your name and WhatsApp number, your payment reference, the box you gifted, whether you want a delivery photo, whether you want to hear about special offers, and the name and occasion you chose to sign your box with, if any. We use these only to confirm your payment and send your updates. Feeders never receive your name or number. For each box we send you at most three messages: the exact price, the payment confirmation and one delivery photo.
• Feeder registrations: your name, phone number, whether you are an individual, group or NGO, your area, the approximate number and condition of the animals you feed, how often you feed them, when you can receive deliveries, any reference you give, and our verification notes. We use these to verify you, pack the right box and deliver it.
• Listing suggestions: the details of the vet, pharmacy, shelter, cause, camp or service you suggest, plus your name, phone number, your connection to the listing and any experience you choose to share. We do not publish your experience without asking you first.
• Volunteer applications: your name, phone number, optional email, areas, how you would like to help, time available and how you want to appear on our volunteers page. Only our core team sees your contact details.
• Listed organisations and providers: business details that are publicly available (for example on Google Business Profile) or that they share with us, such as name, area, phone number and hours.
• Your browser stores your cart and delivery details locally so the site remembers them. You can clear these in your browser settings. Our web host may keep standard technical logs (such as IP address and browser type) for security. We use Google Analytics to understand how the site is used: which pages are visited and which buttons are tapped. It sets cookies and receives technical information such as your browser, device and approximate location. Advertising features are switched off, and we don’t use it to identify you. We do not use advertising trackers, and we never sell personal data.

Why we use it

To confirm stock, deliver your order or gifted box, send a delivery photo to the person who gifted it, collect payment and issue a bill when you ask for one; to verify listings by calling the person who suggested them and the organisation, provider or organiser listed; to publish verified listings; to answer questions and complaints; and to meet legal obligations.

What we publish

For verified feeders, we publish only whether they are an individual, group or NGO, their area, the kind and approximate number of animals they feed, and a short description they have approved. We publish a feeder’s phone number only if they choose to share it, and never their name or address. On our gift wall we show only the name and occasion someone chose to sign their box with, the kind of animals, the area and the month, never amounts.

We publish only listing details meant for the public, and only after verifying them by phone. For individual service providers, carers, rescuers and cause organisers, we publish their details only with their consent. Volunteers appear on our volunteers page only in the way they choose, and never with their contact details. We never publish the name, phone number or email of the person who suggested a listing.

Where it is stored and who sees it

Order messages are on WhatsApp. Listing suggestions, feeder registrations and volunteer applications are stored in private Google Sheets that only our team can open. WhatsApp (Meta) and Google act as our service providers, and their own privacy policies also apply. We do not share your data with anyone else, except where the law requires it.

How long we keep it

• Order records: as long as needed for delivery, bills, accounts and legal requirements.
• Listing suggestions we decide not to publish: deleted within 12 months.
• Published listings: kept while listed, and deleted within 12 months of removal.
• Feeder registrations we cannot support yet: kept on our waiting list for up to 12 months, unless you ask us to delete them sooner.
• Delivery photos: kept with the order record. We crop out faces and house fronts before sending them, and never share exact locations.

Your rights

You can ask us to access, correct or delete your personal data, withdraw your consent, or remove a listing about you. Write to testmail@test.com. We will reply within 30 days.

Children

This website is meant for adults. If you are under 18, please do not submit information.

Contact and grievances

Grievance contact: InnoMall, 1122334455, testmail@test.com. We acknowledge complaints within 48 hours.

Changes

If our practices change, we will update this page and the date at the top.